All orders are processed within 3 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. This notification will include tracking information.
Shipping charges for your order will be calculated and displayed at checkout.
International shipping is available, and rates will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Nzuri Wewe Body Essentials is not responsible for these charges if they are applied. They are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
DAMAGED GOODS AND RETURNS POLICY
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. Please include photos of shipping packaging. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.
If you are dissatisfied with your purchase it can be refunded within seven days of receipt. Return shipping is the responsibility of the customer and will be subtracted from the refund total. Once item is returned the refund will be processed. Some purchases are eligible for exchange.
WAIVER OF LIABILITY
By purchasing products from Nzuri Wewe Body Essentials, whether directly through Nzuri Wewe Body Essentials or through an external vendor, you affirm that you fully understand and agree to the following Release of Liability and Terms & Conditions. I acknowledge, attest, agree and represent as follows:
I am at least 18 years of age.
I understand that my safety is my responsibility.
I fully understand and accept, without limitation, sole responsibility for all of the risks associated with my consuming either externally and/or orally, any Herbal Supplemental products provided by Nzuri Wewe Body Essentials, including allergic reactions whether through my own actions or those of others.
I understand and agree that the safety and wellbeing of minors under the age of 18 or over the age of 18, that I provide by oral consumption or external use, any Nzuri Wewe Body Essentials products, are my sole responsibility.
I agree to disclose any and all food allergies, dietary restrictions, and medical health concerns of myself to Nzuri Wewe Body Essentials via email or in person prior to purchase and/or use.
This Customer Waiver & Release of Liability and subsequent Terms & Conditions shall be construed in accordance with, and its validity and effect (including any claims for breach of any of the terms thereof) shall be governed by the law, and this Consumer Waiver and Release of Liability and subsequent Terms and Conditions contains the entire understanding and the agreement of the parties hereto and supersedes all other written and oral exchanges, arrangements or negotiations among them, whether written or oral, concerning the subject matter hereof.
I do hereby release and agree to hold harmless Nzuri Wewe Body Essentials, its affiliates, owners, vendors, operators, agents and employees from any and all liability associated with the above representations and agreements. In addition, purchasing holistic products is at my sole risk, and I agree to release, discharge, defend and indemnify against, any and all liability, whether caused by willful or negligent conduct, Nzuri Wewe Body Essentials, its affiliates, owners, operators, agents, and employees from any claims, actions and liabilities for injury (including death), illness and allergies. This release shall extend to and include any person/entity acting through or on my behalf.
My objective is to help you achieve optimum health and vitality consistent with your own goals. Natural Body Care is my primary specialty and represents my area of expertise. The degree of incorporation of these systems will vary from case to case.
I believe that the human body is an amazing system that is self-healing, and that the proper use of whole foods, herbs, body care, and lifestyle choices maintain or return the body to a healthy state. The basic principle is to help the body’s natural capacity to restore balance, health, and harmony. Depending on the client’s wishes, recommendations may incorporate nutrition, herbs, and/ or herbal supplements.
I am NOT a Medical Doctor nor do I practice western medical assessment, diagnosis, or treatment. I do not claim to cure disease. Nor do I give advice about pharmaceuticals and medications at any time.
I have no objections and recommend to my clients that they see or be evaluated by their own medical doctor before implementing any herbal methods and/or the use of Holistic Body Care products. If you have any questions or concerns about your condition, I highly recommend you discuss it with your physician.
All client conversations are confidential. I hold all information gathered and discussed with you in strict confidence, unless you request otherwise in writing.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org
TO FILE A CLAIM
Send Email to:
Email must include:
Time Stamped Photos of Product (photos should be taken within 24 hours of receipt)
All claims will be reviewed and customer will be contacted within thirty days.